One West Membership & Operations Coordinator (Part-Time, Remote)

Hours: 25 hours per week
Location: Remote – Applicants must be based in the United States, ideally within the western region.

About One West Tourism Alliance

One West Tourism Alliance is a collaborative network of destination marketing organizations and tourism partners across the western United States. Through events, research, advocacy, and professional development, we equip our members with the tools, connections, and knowledge to elevate their destinations and communities. We believe in the power of connection — and we’re looking for someone who shares our enthusiasm for supporting members and helping deliver exceptional experiences.

Position Overview

The Membership & Operations Coordinator is a support role focused on helping One West run smoothly day-to-day. This position provides essential administrative, membership, and event support to the leadership team. The ideal candidate is detail-oriented, organized, and service-minded — someone who enjoys being the go-to person for making sure members are taken care of, systems are accurate, and events are well-coordinated.

Key Responsibilities

Membership Support

• Serve as a first point of contact for member questions, providing friendly and timely responses.
• Maintain accurate membership records, renewals, and contact lists in our database.
• Assist with onboarding new members and ensuring they receive benefits and information.
• Help prepare and distribute membership communications, including newsletters, reminders, and event invitations.

Event Support

• Assist in planning and coordinating One West events, including the Annual Destination Summit, Leadership Summit, Tech Summit, webinars, and networking sessions.
• Support event logistics such as registration management, vendor coordination, and technology tools for virtual/hybrid events.
• Provide behind-the-scenes support during events and assist with post-event follow-up (surveys, thank-yous, attendance tracking).

Administrative & Operational Support

• Provide general administrative assistance such as scheduling, correspondence, and preparing meeting materials.
• Assist in compiling reports, tracking member engagement, and maintaining organizational records.
• Support special projects and initiatives that help One West deliver value to its members.
• Post approved updates to One West’s social media channels to support member communications, event promotion, and engagement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent communication skills, with a professional and approachable tone.
• Comfortable with databases, spreadsheets, and online platforms for membership and event management.
• Prior administrative or support role experience preferred; nonprofit or membership association experience a plus.
• Ability to work independently in a remote setting while staying connected to a small, collaborative team.
• Service-oriented mindset and enthusiasm for supporting the tourism industry.

What We Offer

• 25 hours per week, with flexible scheduling.
• Fully remote work with occasional travel for major events.
• A supportive and mission-driven team environment.
• The opportunity to connect with tourism leaders and professionals across the western United States.

Hands-on experience in membership management, event coordination, and nonprofit operations

To apply, please e-mail resume to info@onewesttourism.org