Marketing Aide - Part-Time City of Buena Park
Visit Buena Park is dedicated to offering first-class customer service to visitors and groups traveling to Buena Park. We
strive to promote the Buena Park/Orange County brand as well as develop and support destination marketing programs
and initiatives. Through strategic and proactive methods, we create innovative programs to increase tourism and group
business within the lively city that is BUENA PARK! We are currently seeking a Marketing Aide who is technologically
savvy with excellent communication and customer service skills. The ideal candidate will have strong attention to
detail skills as well as excellent comprehension, written, and oral communication skills. This individual will be
responsible for establishing and maintaining effective working relationships with patrons, co-workers, supervisors, and
management.
This Part-time entry-level Marketing Aide position is a unique opportunity to work within the travel industry. If you value
customer service, are reliable, eager, enthusiastic, and possess the ability to demonstrate creativity, initiative, and self-
motivation then this could be a once-in-a-lifetime opportunity to begin a great career! APPLY TODAY!
GENERAL PURPOSE
Under general supervision, performs a wide range of customer service, clerical duties; and marketing assignments for
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the tourism bureau; responds to problems in an efficient and professional manner; data entry and fulfillment duties
including tracking and reporting; coordinating events as assigned; proficiency in MS Word, Excel and Outlook; coordinate
maintenance of facilities and manage, record, and order office supplies, may assist in writing commission minutes; and
does related work as required.
DISTINGUISHING CHARACTERISTICS
This is a part-time, non–benefited, position. This position provides an opportunity for incumbents with an interest in
pursuing a career in municipal government to learn about municipal government functions and gain experience by
completing tasks and special assignments related to the program area.
ESSENTIAL FUNCTIONS
T h e d uti es l i s t ed b el o w ar e i nt end ed onl y as i l l us tr ati ons o f th e v ari ous t y pes o f w ork th at ma y b e perf ormed . T h e
omi ssi on o f s peci fi c s tat ements o f d uti es d oes no t ex cl ud e th em f r om th e posi ti on i f th e w ork i s si mi l ar , r el at ed or a
l o gi c al assi gnment t o th i s cl ass .
1. Provides general clerical support for the department, answer calls, customer service and records management
duties.
2. Types, processes, distributes, files documents and assists with special projects.
3. Distributes incoming and outgoing mail and correspondence; maintains accurate and up-to-date logs, files,
calendars and records for assigned area.
4. Assists in sorting, cross-indexing, coding and filing various materials using established procedures.
5. Copies, collates, and binds documents; enters data into computer from various sources; inputs corrections and
updates information; verifies data for accuracy and completeness.
6. Operates a variety of office equipment including computer keyboard, calculator, copier, facsimile or scanning
machine.
7. Greets visitors and answers and refers telephone calls, questions, and complaints to other appropriate staff and
departments.
8. May provide back-up for other department or division office administrative support staff.
9. Sorts, assembles, and packages documents and travel guides for mailing purposes.
QUALIFICATIONS GUIDELINES
Knowledge of:
Services and activities in the Buena Park and Orange County region, including locations, directions, map reading, visitor
attractions, accommodations, and special events; office administration practices and procedures; correct English usage,
including spelling, grammar, and punctuation; record keeping and filing techniques; and effective customer service
techniques.
Ability to:
Operate multi-line telephone system; operate computer hardware and use internet, email, word processing, and
spreadsheet software programs; proofread documents; organize and maintain office records and specialized files;
understand and follow instructions; update and maintain records and generate required reports; meet all deadlines, read,
interpret, apply and explain a variety of programs related to Visit Buena Park; communicate effectively, both orally and in
writing; comply with dress code; establish and maintain effective working relationships with visitors, management, staff,
developers, contractors, business representatives, city and government officials, and others contacted in the course of
work.
PHYSICAL AND MENTAL DEMANDS
T h e ph y si c al and mental d emand s d escri b ed h er e ar e r e pr esentati v e o f th ose th at mus t b e met b y em pl o y ees t o
suc c essf ul l y perf orm th e essenti al f uncti ons o f th i s cl ass . R easonab l e ac c ommod ati ons ma y b e mad e t o enab l e
i nd i vi d ual s wi th d i sab i l i ti es t o perf orm th e essenti al f uncti ons .
Physical Demands
While performing the duties of this class, employees are frequently required to sit, stand and walk; talk or hear, in
person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach
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with hands and arms above and below shoulder level. Employees occasionally lift and move records and documents
weighing up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to use written and oral communication skills;
read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn
and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with
frequent interruptions; work under intensive deadlines; and interact with staff, management, vendors, contractors, the
public, and others encountered in the course of work.
WORK ENVIRONMENT
Employees typically work in office conditions, and the noise level is usually quiet, at or below 85 decibels levels.
EDUCATION/TRAINING/EXPERIENCE
Graduation from high school or G.E.D. equivalent and one year of office administration experience is required. Additional
relevant experience in tourism or hospitality industry, marketing or public relations department is a plus. Proficiency in
Microsoft Office Suite is highly desirable. Internet research skills are highly desirable. Experience involving extensive
public contact dealing with a diverse group of individuals or visitors representing a wide range of interests is highly
desirable.
LICENSES/CERTIFICATES/SPECIAL REQUIREMENTS
Valid California Class C driver license, acceptable driving record, and evidence of insurance are required.
APPLICANT INFORMATION/EXAM WEIGHT
Applicants must submit a City application online through the Human Resources Department web page
at www.buenapark.com/hr. Applications may be accompanied by a resume describing experience, education, and
training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City
employment application.
All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience
and education, as submitted, will be invited to participate in the selection process. The selection process may include but
is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on
the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted
sooner.
The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed,
ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability.
Americans with Disabilities:
Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a
disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5
business days before the test date.
Fingerprinting:
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Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will
be processed with the Department of Justice to verify criminal records or absence thereof.
Physical Examination:
Employment offers are conditional based, upon the successful completion of a medical examination which may include
drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense.
The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing
prior to employment.
Employer
City of Buena Park
Address
6650 Beach Boulevard
Buena Park, California, 90621
Phone
714-562-3515
Website